At Aurehelvix, trust is not a talking point, it is the foundation of how we do business. Our decision to operate exclusively on Cash on Delivery reflects this commitment: you pay only when your order arrives at your doorstep, not a moment before. That same principle of customer-first thinking extends fully to our return and refund process. This policy sets out your rights and our obligations clearly, with no fine print designed to complicate what should be a straightforward experience.
This policy operates in full accordance with the Consumer Protection (Fair Trading) Act (CPFTA) of Singapore, which protects consumers against unfair practices and ensures that businesses like ours are held to clear standards of conduct. We further adhere to the Personal Data Protection Act (PDPA) in all instances where your personal or banking information is collected as part of a refund process. Any data shared with us for the purpose of processing a refund is used solely for that transaction and handled with complete confidentiality.
This policy also meets the requirements set by Google's advertising and merchant program standards, ensuring every term stated here is honest, accessible, and enforceable.
Aurehelvix accepts Cash on Delivery (COD) as its sole payment method. This is a deliberate choice. We believe that asking a customer to pay before receiving their product places the entire burden of trust on them, and that is not how we operate. By collecting payment only at the point of delivery, we ensure that your amount and your order arrive together, on your terms.
We accept return requests raised within 30 days of the confirmed delivery date. Beyond this window, we are unable to process returns. A return will be accepted under the following circumstances:
We ask that items be returned in the condition in which they were received. Any attempt to return products that do not fall within the above criteria will be reviewed on a case-by-case basis.
Once your return request is submitted and accepted by our team, we take full responsibility for the logistics. A pickup will be arranged at a time and location that suits you — there is no requirement for you to travel to any drop-off point. The entire return process, including collection, is completely free of charge. We do not levy return fees, restocking fees, or any administrative charges on our customers.
Upon the parcel reaching our facility, our team will conduct a thorough inspection within 1 business day. You will be notified of the outcome promptly.
If your return is accepted following inspection, you will be offered two options:
Exchange - If the item you originally ordered is available in the correct size or variant, we will dispatch the replacement at no additional cost. Exchanges are subject to stock availability at the time of the request.
Full Refund - If you prefer a refund, or if the required exchange item is not available, we will initiate a complete refund of the amount paid.
As Aurehelvix operates on a Cash on Delivery basis, refunds cannot be issued through a payment gateway. All refunds are processed exclusively via direct bank transfer.
Upon your confirmation that a refund is preferred, we will reach out to you via the email address registered to your order to request your bank details securely. Please ensure that the account information you provide is accurate, as Aurehelvix cannot be held responsible for transfers made to incorrectly submitted account details.
Once your bank details are received and validated, your refund will be processed within 1 business day. Please note that the funds may take a further 7 to 8 business days to appear in your account, depending on your bank's internal clearing timelines. This is outside our control, but we will provide confirmation of the transfer on our end upon completion.
For all return and refund requests, or for any questions regarding this policy, please contact our team directly. We approach every case with individual attention and professionalism.
Email: contact@aurehelvix.com
Location: Singapore
Aurehelvix reserves the right to amend this policy in accordance with changes to Singaporean consumer legislation or our internal operational procedures. We encourage customers to review this page before initiating a return. Your continued engagement with our store constitutes acceptance of the terms outlined above.