At Aurehelvix, we believe that the final step of your purchase, receiving your order, should be as considered as the craftsmanship of the footwear itself. This policy governs how we handle the dispatch and delivery of every order placed through our online storefront, and is designed to give you complete clarity on what to expect.
Aurehelvix conducts all its commercial operations in strict accordance with the laws of Singapore. Our logistics and data handling practices connected to shipping comply fully with the Personal Data Protection Act (PDPA) of Singapore, which governs how we collect and use the address and contact information you provide at checkout. Address data is used solely for delivery fulfilment and is never shared with parties beyond our designated delivery partners, who are themselves bound by confidentiality obligations under the PDPA.
This Shipping Policy further aligns with Google's advertising and merchant programme standards, ensuring that the information published here is accurate, current, and accessible to every customer engaging with our brand through any digital channel.
Aurehelvix delivers exclusively within Singapore. We do not ship internationally, and no orders will be processed for addresses outside Singaporean territory. This scope reflects our current operational structure and our commitment to maintaining the quality of every delivery we make.
Delivery is provided completely free of charge on all orders, with no minimum spend threshold. The cost of getting your footwear to your door is borne entirely by us.
Every order progress through two distinct stages before it reaches you.
| Stage | Duration | What Happens |
| Internal Processing | 2 Business Days | Your order is validated, cautiously packaged, and prepared for dispatch. This period covers quality checks and all internal logistics. |
| Delivery in Transit | 1–2 Business Days | Your parcel is handed to our delivery partner and transported to your registered address within Singapore. |
| Total Timeline | 3–4 Business Days | From order confirmation to your doorstep, accounting for both processing and transit. |
Business days refer to Monday through Friday, excluding Singapore public holidays. Orders placed on weekends or public holidays will begin processing on the next available business day.
A mandatory 2-business-day processing window precedes every dispatch. This is not a delay — it is a deliberate part of how we operate. Each order is individually reviewed, correctly matched to its corresponding item, and packaged with the caution our products deserve. We do not rush this stage, because we believe the integrity of your order begins before it even leaves our facility.
Once processing is complete, your order will be dispatched and you may expect delivery within 1 to 2 additional business days. The complete order-to-delivery timeline therefore stands at 3 to 4 business days in total.
Providing a precise and complete delivery address at checkout is essential. Aurehelvix and our delivery partners rely entirely on the information you supply to route your parcel correctly. We strongly encourage you to review your address cautiously before confirming your order.
In cases where a delivery cannot be completed due to an inaccurate, incomplete, or unrecognized address, the responsibility for any resulting delays or re-delivery arrangements will rest with the customer. If you identify an error in your address after placing your order, contact us immediately at contact@aurehelvix.com and we will make every effort to intervene before dispatch.
To avoid any complications with your delivery, please ensure the following are accurate in your checkout details:
If a delivery attempt is unsuccessful due to the recipient being unavailable or the address being inaccessible, our delivery partner will follow their standard re-attempt procedure. Aurehelvix will not be liable for delays arising from failed delivery attempts where the address provided was accurate.
Should a parcel be returned to us following repeated failed attempts, we will contact you via the email address registered to your order to arrange an alternative delivery. Additional delivery costs in such circumstances may apply.
If you have any questions about the status of your order or any aspect of this policy, our team is available to assist. We handle every inquiry with the same professionalism we bring to our products.
Email: contact@aurehelvix.com
Location: Singapore
Aurehelvix reserves the right to update this Shipping Policy to reflect changes in our operational procedures or applicable Singaporean legislation. We encourage you to review this page periodically. Continued use of our website constitutes acceptance of any revised terms.